Refund Policy

Last Updated: January 1, 2025

At Player Metric Desk, we strive to provide high-quality, accurate, and engaging mobile game reviews, comparisons, and editorial ratings. This Refund Policy outlines the terms under which you may request a refund for any purchases made on our site, including but not limited to premium subscriptions, downloadable guides, or any other digital products or services we may offer.

Digital Products and Services

Some of our content, such as exclusive in-depth reports or premium comparison tools, may require a one-time payment or a subscription. We want you to be satisfied with every purchase. Because our products are digital and delivered instantly, we generally do not offer refunds for change of mind after access has been granted. However, we will review requests for refunds under the following conditions:

• Technical Issues: If you experience a technical error that prevents you from accessing the digital product you purchased, and we are unable to resolve the issue within a reasonable timeframe, you may be eligible for a full refund.
• Duplicate Charges: If you are accidentally charged twice for the same transaction, we will refund the duplicate charge in full.
• Material Error in Content: If a paid report or analysis contains a major factual error that substantially affects its value, we may offer a partial or full refund at our discretion.

Requesting a Refund

To request a refund, you must contact our customer support team within 14 days of the original purchase date. To be eligible, you must provide:

• Your full name (as used during the purchase).
• The email address associated with the purchase.
• The date and amount of the transaction.
• A detailed explanation of the issue and why you believe a refund is warranted.

Please send your request to our support team at [email protected]. We will review your request and respond within 5 to 10 business days.

Approval and Processing

If your refund request is approved, we will initiate a refund to your original method of payment. The time it takes for the refund to appear in your account may vary depending on your financial institution and payment method. Generally, refunds are processed within 7 to 14 business days after approval. If you purchased through a third-party payment processor (e.g., Apple App Store, Google Play), you may need to contact them directly to process the refund according to their own policies.

Free Content

The vast majority of our content, including game reviews, news, and comparison articles, is provided free of charge. This Refund Policy does not apply to free content or to issues arising from third-party websites or apps that we may review. Please direct any issues with a game itself to the respective game developer or platform.

Contact Us

If you have any questions about our Refund Policy or wish to make a claim, please contact us:

• Email: [email protected]
• Phone: +24195851823
• Address: 44, Goregaon, Bikaner - 208268, India